Waitress exam — pressure judgement + tablet handling
Choose what you’d actually do. Then complete the tablet exam.
W1. A table is angry and starts filming you during rush.
W2. Customer says “no nuts” but friend says it’s just preference. You’re unsure.
W3. Customer claims their meal is wrong, but you read it back correctly earlier.
W4. Hot drink spill near buggy. Parent blames you loudly.
W5. You see staff touch phone then handle food without washing hands.
W6. Customer asks you to change the price because “we know Virgil.”
W7. Two customers argue loudly and disturb other tables.
W8. Customer says food is cold but they ate most of it.
W9. Split bill 7 ways during rush. You’re alone on the floor.
W10. Customer shares a medical detail loudly and others can hear.
W11. Large group leaves tiny tip or none. They are regulars.
W12. Customer complains about noise from another table’s kids. Parents are nearby.
W13. Angry customer + wrong order. Write exactly what you would say (word-for-word).
Minimum 60 characters.
W14. Allergy + kitchen mistake. Write the steps you would take in order.
Minimum 60 characters.
Tablet exam (Waitress) — 30 tables, notes, allergy, interrupt switch
You must complete all 3 stages. Time and sparks are recorded.
Stage: 1/3
Dishes: 0/0
Drinks: 0/0
Time: 0s
Sparks: 0
Not completed
Cashier checks
Complete coffee grid + POS exam. Then answer cashier situations.
Coffee check — GRID A1/A2
Coffee operation
Awaiting your hand.
Strikes: 0 / 3
Awaiting your hand.
Follow the instructions on the top.
POS exam: 3 stages
This is an exam. Follow the task on screen. Sparks and time are recorded.
Stage: 1/3
Dishes: 0/0
Drinks: 0/0
Time: 0s
Sparks: 0
Not completed
Stage
Table
Cashier situations
C1. Customer disputes the total and you suspect you missed an item.
C2. Friend asks for discount not on offer.
C3. Queue is long and customer wants multiple changes.
C4. Till is short at end of day.
C5. Card terminal approved but POS shows unpaid and queue behind.
C6. Refund requested: food correct, customer “just doesn’t like it.”
C7. Parent demands adult portion for kids price.
C8. Coworker suggests “just balance” the till short so nobody gets blamed.
